JOB VACANCY: FRONT OFFICE MANAGER Friday 26th April 2024
Blue Waters is seeking a Front Office Manager who epitomizes our values, shares our commitment to excellence, and radiates enthusiasm in every task. In this role, you will hold responsibility for shaping the guest experience, delivering unparalleled service to uphold the esteemed reputation of our resort.
Qualifications
- Enthusiastic, optimistic, and passionate
- Self-driven and solution-oriented
- Strategically organized with a clear plan to achieve goals
- Proactive and meticulously organized, ensuring efficiency
- Demonstrates integrity with actions aligning with words
- Strong interpersonal and relationship-building skills for cross-functional teamwork
- Proactive with technical knowledge of accounting principles
- Proficient in English (reading, writing, and speaking)
- Proficient in Excel and computer skills, with organizational proficiency
- Ideal if experienced with Opera Systems
- Flexible schedule, able to work all shifts, weekends, and holidays
- 3-4 years of luxury resort experience in a Department Head role
- Thrives on diverse and challenging work, taking pride in accomplishments
Responsibilities
- Deliver passionate service consistently
- Contribute to shaping the work environment with innovative ideas and collaborative efforts across departments
- Foster inclusion and embrace diversity within the team
- Direct and control Front Desk, Concierge, Reservations, Bellmen, and Guest Services staff activities
- Respond to guest requests, ensuring maximum satisfaction while adhering to company policies
- Serve as the primary guest ambassador, assisting guests as needed
- Manage Front Desk shifts and ensure communication with the Rooms Division team
- Interview, train, schedule, and evaluate staff performance
- Implement progressive discipline when necessary
- Identify revenue opportunities and maximize red date conversion
- Ensure strategic business decisions are executed effectively
- Plan and manage Rooms Division revenue and expenses
- Maximize departmental profit while controlling costs
- Contribute to the development and execution of the resort's annual marketing plan to increase revenues and enhance the resort's image.
If you meet the criteria above and have a keen interest in joining a dynamic team, please send an application letter and resume to HR explaining why you are suitable for this role and how your previous experience would make you the successful candidate.
The HR Manager
Blue Waters Resort & Spa, P O Box 256, Soldiers Bay
karen@bluewaters.net on or before Friday, 3 May 2024
Only applicants meeting the above criteria will be acknowledged.
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