St. John’s, Antigua and Barbuda – Monday, 10th October 2016: Digicel is pleased to advise that customers who were unable to access mobile and internet services on its network on Saturday, 8th October 2016 during a network have been compensated for the inconvenience.  

Affected prepaid customers received 100MB of data and voice plans added to their bonus data account while LTE home internet and post-paid customers were compensated with one day free service. These were applied to customers’ accounts on Saturday evening immediately following the outage.

“We apologise to all our customers who were affected during the outage. Our technical team acted immediately and worked tirelessly to ensure that services were restored to normal as soon as they possibly could,” said Janice Sutherland, CEO, Digicel Antigua and Barbuda.

In addition to having the incident fully investigated, Digicel has also indicated that measures are currently being put in place to prevent reoccurrences.

Digicel continues to strive to provide invaluable services to Antigua and Barbuda.