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Wednesday 8th April 2015

Digicel Increases Online Customer Care Presence in an Effort to Provide World Class Customer Service in Antigua & Barbuda

In an effort to continue to provide world class customer care service in Antigua & Barbuda, Digicel has strengthened its online customer care presence across its social media platforms, with the addition of five new agents to its customer care team, to provide quality care to online queries and support from 8AM to 9PM daily.

A renewed focus in this area will ultimately increase the response rate to customer queries and provide a more efficient level of support for a better customer experience.

“This is definitely a step in the right direction”, Marketing Manager, LTE Patrice Simon, said. “We have seen a large percentage of our customers making that transition to social media which has impacted how and where customers make queries and request support. Responding to customer queries on platforms like these is crucial for the brand and the support we provide, hence the reason we have increased our customer care team to be able to provide the quality of customer service to our customers in this space.”

Digicel’s ongoing success in Antigua and Barbuda and across the region has been built on four key pillars: delivering the Best Value, the Best Network, the Best Customer Care and Constant Innovation, and this new move from Digicel is to ensure they continue to lead the charge of being a pioneer in the delivery of customer care.

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