DIGICEL

NEWS AND SPECIALS

Back to Digicel

DIGICEL ENHANCES CUSTOMER CARE IN RETAIL STORES
Friday 17th November 2017


Left to right - Jermaine Charles Vonda Grant, Athena Joseph, Kemp Johnson

Wednesday, November 15, 2017-  St. John’s Antigua:  On November 1, Digicel introduced a new team of customer care agents in both our Hills Park and Redcliffe Street Stores.  The team, headed by Athena Joseph will play a critical role in delivering after sales support to all Digicel customers on island.

Customers with queries related to their mobile or Home Internet LTE account can speak directly to the team.  These queries can range from postpaid bill enquiries and account charges, to Data plan activations for prepaid and upgrades for LTE Home Internet plans.  Customers are encouraged to visit the team at either store locations or call 736-1013 or 736-1014.

Janice Sutherland CEO of Digicel Antigua is pleased to see the team in place and remarked that, “It is important for us to change the way we do business to ensure that we meet the needs of our customers.  Having the Care team in place ensures that customers with specific questions on their accounts will not stand in line with customers having other transactions such as Top Up or bill payments.  This will allow for better in store operations”.

Athena Joseph commented that, “We are ready to help our customers be it online or in store.  The team will also welcome your feedback as we continue to evaluate our performance with a focus on offering the absolute best service.”

The customer care team will operate from 8am to 5pm at both Digicel store locations.

 


Click here for all News and Specials for Digicel

 
connect with antiguanice.com
FacebookTwitterYoutubeNewsletterRSS

contact
NAME: Patrice Simon
TEL: +1 (268) 726 2050
FAX: +1 (268) 480 2078
EMAIL: Patrice.simon@digicelgroup.com
ADDRESS: Hills Park, Friars Hill Road, St. Johnís
FIND US ON: Facebook Twitter
LOCATION: 13 View Map
LOCATION: 2 View Map
WEBSITE: Click here

news and specials

DIGICEL UNWRAPS THE GIFT THAT KEEPS ON GIVING THIS CHRISTMAS

Wednesday 13th December 2017
The Gift of TV on the Go gives customers one hour FREE streaming to enjoy their favourite content on...
Read More

DIGICEL TO RECTIFY BILLING ERROR ON LTE HOME INTERNET

Monday 20th November 2017
The error has resulted in incorrect charges being posted to accounts. Credits are currently being ap...
Read More

DIGICEL ENHANCES CUSTOMER CARE IN RETAIL STORES

Friday 17th November 2017
The team, headed by Athena Joseph will play a critical role in delivering after sales support to all...
Read More

DIGICEL PARTNERS WITH BONNIE FLOYD MINISTRIES

Tuesday 14th November 2017
Digicel recently cemented their commitment to Bonnie Floyd Ministries to bring the Miracle of Christ...
Read More

WIN A TRIP TO SPAIN

Thursday 9th November 2017
Watch Real Madrid live in January. To enter, watch SportsMax or SportsMax2 on the PlayGo App between now and December 20th, 2017. Read More

DIGICEL RESUMES FULL SERVICE IN BARBUDA

Friday 3rd November 2017
Barbudans returning to the island with the aim of rebuilding their lives will have much-needed commu...
Read More

All News Stories and Specials


video